On the Chat tab, in the Voice and video chat section, verify that the Sony Visual Communication Camera is set as the default camera.At the Settings screen, click the Chat tab.On the Gmail Web site, click the Settings icon, and from the menu, click Settings.Follow this procedure to set the Sony Visual Communication Camera as the default device and resolve the issue: NOTE: This issue can occur if the Sony® Visual Communication Camera is not set as the default device. Once the selected user accepts the invitation, the Video Chat session will begin.įollow these steps to troubleshoot if you are receiving no video when using Google Voice and Video Chat service.The user you have selected will receive a notification and be prompted to accept the Video Chat invitation.In the Chat box, click More, and then click Start video chat.There will be a Camera icon indicating if a user has the Google Voice and Video Chat utility installed.A user must have the Google Voice and Video Chat utility installed in order to receive a video chat invitation.In the Gmail window, click to select the user you wish to chat with.If you do not have an active Google account, either click the Create an account button or follow the instructions at to create one.If you have an active Google account, sign in using the appropriate Username and Password, and then click the Sign In button.In the Internet Explorer screen, go to the web site. On the Desktop, click the Internet Explorer tile.In the new Windows User Interface (UI) Start screen, click the Desktop tile.Once the Google Voice and Video Chat software installation procedure is complete, restart the computer.Before starting, you must first download and install the Google Voice and Video Chat software from the Google Web site at. Follow these steps to set up and use the built-in camera with the Google™ Voice and Video Chat service.
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